Refund and Returns Policy
1. Booking Amendments & Plan Changes
- Any request for modification, rescheduling, or changes to the confirmed itinerary may attract an amendment fee.
- A charge equivalent to 20% of the total package value may be applicable for itinerary changes or booking amendments, subject to supplier approval and availability.
- All amendment requests must be submitted in writing via email.
2. Cancellation Charges
Cancellation charges will be calculated based on the total package cost and the number of days remaining before the departure date:
| Cancellation Period | Cancellation Charges |
| More than 45 days before departure | 30% of total package cost |
| 35 to 44 days before departure | 40% of total package cost |
| 22 to 34 days before departure | 50% of total package cost |
| 14 to 21 days before departure | 100% of total package cost |
| Less than 14 days before departure / No Show | 100% of total package cost |
- Once hotel vouchers, tickets, or travel confirmations have been issued, cancellation charges shall apply as per the applicable slab.
- No flexibility or modification may be available during the actual travel period unless specifically approved.
3. Advance Payment
- The advance amount paid to secure any booking is strictly non-refundable.
- Advance payments are used for blocking services, reservations, and supplier commitments.
4. Flight, Train & Bus Ticket Cancellation
- Cancellation and refund of flight, train, Volvo, or any other transportation tickets shall be governed by the respective airline, railway, or transport operator’s policies.
- Refunds, if any, will be processed only after the amount is received from the concerned service provider.
- Service charges, convenience fees, and supplier penalties may be deducted where applicable.
5. Force Majeure Events
No refund shall be payable for cancellations, interruptions, or unused services resulting from circumstances beyond the reasonable control of Parinda Travels, including but not limited to:
- Natural disasters
- Floods, landslides, earthquakes, storms
- Adverse weather conditions
- Government restrictions
- Political unrest
- Terrorist activities
- Strikes or transport disruptions
- Epidemics or pandemics
- Any unforeseen force majeure event
In such situations, Parinda Travels will make reasonable efforts to assist travelers with alternative arrangements wherever possible; however, refunds cannot be guaranteed.
6. Pandemic & Emergency Situations
- In the event of travel restrictions caused by a pandemic, epidemic, public health emergency, or government-imposed travel ban, refunds may be subject to supplier policies.
- Where feasible, travel dates may be rescheduled or adjusted for future travel credits instead of cash refunds.
7. Hotel & Supplier Policies
- Certain hotels, airlines, transport operators, and activity providers may have their own cancellation and refund policies.
- In such cases, the supplier’s cancellation policy shall also apply in addition to Parinda Travels’ cancellation terms.
8. Cancellation Procedure
- All cancellation requests must be submitted through email from the registered contact details provided during booking.
- Cancellation shall be effective only after written acknowledgment is issued by Parinda Travels.
9. Travel Insurance
- Travel Insurance is not included in standard packages unless specifically requested by the traveler.
- Insurance coverage is provided by independent third-party insurance companies and is governed by their respective terms and conditions.
- Claims, benefits, and settlement procedures will be handled directly by the insurance provider.
10. Refund Processing
- Eligible refunds will generally be processed within 14 working days from the date of cancellation approval.
- Refund timelines may vary depending upon airlines, hotels, payment gateways, banks, or other service providers.
- For flight, train, bus, or other transport ticket cancellations, refunds will be processed only after receiving the refund amount from the respective supplier.
11. Acceptance of Policy
By making a booking with Parinda Travels, the traveler confirms that they have read, understood, and agreed to the Cancellation, Refund, and Insurance Policy stated above.
